Refund policy
Return & Refund Policy
LOMAR HOME
Address: Shepiston Lane, Hayes, Heathrow, UB3 1RW, United Kingdom
Email: LOMARHOME@CONTACT.US
Last Updated: [Insert Date]
Returns
At LOMAR HOME, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase or order confirmation must be provided.
Certain items may not be eligible for return due to hygiene, customization, or other reasons where applicable.
Return Process
To initiate a return, please contact us at LOMARHOME@CONTACT.US with your order number and details of the item you wish to return.
Once your return request is approved, we will provide instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at LOMARHOME@CONTACT.US. We will evaluate the issue and arrange a replacement or refund where appropriate.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your credit card provider, as processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at LOMARHOME@CONTACT.US.
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at LOMARHOME@CONTACT.US.
Cancellation Policy
Orders may be cancelled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
LOMAR HOME
Shepiston Lane, Hayes, Heathrow, UB3 1RW, United Kingdom
Email: LOMARHOME@CONTACT.US